We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Sustainable Lifestyle (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sustainablelifestyle.eco
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
14 Jul 2019 22:41
12 Jul 2019 07:18
The diaper is large, took the smallest size, the fabric is not very pleasant, just not cotton. Expected more ..
11 Jul 2019 07:48
The parcel came quickly, corresponds to the description. I recommend
9 Jul 2019 02:14
Not yet tried. Then i will add a review
5 Jul 2019 23:03
Mahathan munada. rahmet
4 Jul 2019 22:09
27 Jun 2019 09:38
Delivery is very fast. Very thin, pleasant. There is a mesh for cotton insert. Later i will add feedback, how to try on)) thanks to the store!
25 Jun 2019 10:53
I liked everything
15 Jun 2019 23:57
Great diaper. But unfortunately one button fell out (very strong buckle) i hope the use will not affect much. After washing, nothing happened to him. Color pleasant gently blue))
15 Jun 2019 23:54
Great diaper. After washing nothing happened to him
11 Jun 2019 12:13
The parcel arrived very quickly, about a week, thank you. Until i tried it, it looks like in the photo. Everything is ok, only the buttons are a little confused, not too easy to fasten. I'll see how it will be in use
28 May 2019 10:34
Super thing. Do not leak
26 May 2019 06:39
The store quickly sent the goods, the order was a month, in general the purchase is satisfied. Liners are good soft, only thin, you need to insert a couple of pieces.
14 May 2019 12:05
The liners were rag, i thought it would be something paper. They can be washed and used repeatedly. We will try)
8 May 2019 07:48
Item not received
7 May 2019 10:33
Received. already happy.
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.