SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sustainable Lifestyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sustainablelifestyle.eco
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super, very delicate drawing, the material is similar to velour. previously ordered a set, it was without a sheet, and this has everything!!!!!
Delivery two weeks. Not the first time i order bed from this store. While you like everything.
Beautiful bed linen) the fabric is a little thin, but in principle i'm happy)
It was 36 days. The set is good. I liked it. Thank you propvtsu 5 +
Product same as description. It looks great on and the colors are beautiful. The photos are with the bedspreads already washed
Looks very good. Very well packed!
Super! Delivery right to the house, i take the kit for the second time, everything is great
It's about time, well packed. Exactly as described. Thank you very much.
Delivery 12 days i radium shcho so shvidko store great uncle. the goods will be presented to the description of the laundry class.
Well, i will say so, different from what is presented in the picture) the color is not so pink and it is not plain but with white patches, as well as the other side. the material is pleasant, soft. the parcel was not tracked. I will order more, but only in another color)
good
Very beautiful. To the touch is very pleasant. Upset that very thin. I'm afraid it will break quickly. Let's see what happens after washing. Delivery 2 months, although in moscow the parcel was already in a week. Delivery by courier to the apartment.
Linen is colorful to the touch soft, the sizes correspond to the claimed. I will add after washing
Goods
A lot of synthetics. To the store and the speed of delivery there are no complaints.
Delivery took 1,5 months. Track tracked. I order from this store not the first time. However, the last order was tied with tape and packed in zip bag. And this time in rustling and already torn. The bed itself was pleasant. The picture is unusual, rarely where in the store you will find it. We will use and order more. Thank you.
Delivery by courier to the house. All as in the picture. King size corresponds to euro. Set: 2 pillowcases, sheets and duvet cover.
It came for a month. the product is satisfied. There is a small minus, internal seams are not processed in duvet covers.
It came for a month. the product is satisfied. only there is one minus, there are not processed cuts of internal seams in the blankets.
The third purchase is all fine.