SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sustainable Lifestyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sustainablelifestyle.eco
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank you.... but matrial s not puro white
The goods came for 2 weeks. I took the size m, although it would be possible and s. in the shoulders of the blouse sat well, but a bit wide.... Embroidery is not as bright as in the internet store. In principle, the product is satisfied, the shirt looks beautiful, and for such a price. I recommend
Good product
Super! Without threads, odorless, it was two weeks before yekaterinburg. I recommend the store.
Material a little artificial but for such a price in total spodziewałam up this
Very good thank you
Very beautiful shirt.
It turned out to be narrow in the forearm. Otherwise everything is fine!
Nice shirt. Material-i do not think that cotton, but to the touch is pleasant. Embroidery, unfortunately, paler than in the picture (seen in the photo). Delivery is super fast, 7 days after sending the shirt was already in moscow. Size xxxl is normal on the shoulders, length and length of the sleeve to grow 169. Sits very freely-on my parameters 90-73-93 it was possible and smaller, but i love oversize
I did not like it, i would not buy it live
Very pretty
Took 27 days. Ukrmail registered. Xl on the 48th is good, a little in the shoulders in the skirt, but i have full arms and shoulders. 100/86/102, height 161, 69 kg. Would be a chintz in general would be super. Purchase is satisfied
At first glance, the shirt is pleasant, gentle and neat. As expected, the size 42-44 product will be a little big. In my case, always that. On embroidery there are no complaints-everything is done very carefully! Material-synthetics, the shirt shines through, did not check in the sock. How does the material behave after steaming-i can not say.
Blouse is super. But i'm small and narrow sleeves.
Pretty blouse, light, gentle. At 48 hhl free