SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sustainable Lifestyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sustainablelifestyle.eco
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very excellent I recommend it
Very satisfied with the order. Everything fits the description. It came very fast. Great purchase
Synthetics, sewing norms, on mku approached.
I can not say anything, i took it as a gift. Seam her even somewhere stick out thread
Stretch well, i like it, just like the picture.
I ordered on may 18. Received at the post on may 31. Delivery is fast. The store stated that a set of cotton. But, if there is cotton, very little. Fabric, pleasant to the body synthetics. Bust 90 cm, waist 70 cm, hip 98 cm, weight 63 kg set sat normally. Maybe it transmits a little, but it is not felt. Comfortable. After washing on manual mode, the kit did not sit down, did not shed, did not deform. Purchase satisfied. Thank you.
The order went to moscow for 2 weeks. Photo and description corresponds. Packed well. On the og 97 cm, from 69 cm, about 97 cm, sat normally, but a little tight, but with such a material, i think, a little stretch. The fabric is not cotton, but synthetics (most likely elastane), but it is not critical. Thank you store! Shop recommend.
One way. Shipping is much faster in great
It came quickly for two weeks, tracked, everything is like in the description, pleasant to the body and the size corresponds, thank you to the store!)
Synthetics. It will be hot in the summer. With the sizes all is well.
Good underwear, chest holds perfectly, there is an effect Pushappa. Well stretches.
Ordered 21.03 came 27.04 to rs (i) With the store communicated, previously ordered black, Item fully tracked The product is very satisfied Recommend⭐⭐⭐⭐⭐ Bought for $437,44
Delivery is fast. the set is good. the fabric is pleasant and stretches well.
Thank you store, very nice
The set is cool, all as in the photo. It came in 2,5 weeks. Order satisfied
As always-super. The order came by courier delivery very quickly. The goods are more than satisfied.
Everything came in good condition, delivery is fast. I recommend!