We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Sustainable Lifestyle (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://sustainablelifestyle.eco
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
15 Jun 2019 15:45
Perfect. I arrive in less than a month. Thank you
14 Jun 2019 09:56
3 Jun 2019 08:41
Everything is fine. I buy the 6th time
2 Jun 2019 09:54
At 52 size, the material is pleasant
15 May 2019 01:21
Came quickly, really liked, took xl-large, i will take less. I recommend.
8 May 2019 12:12
They are cool!!! Thank you for the fast delivery and for the very pleasant to the touch material!!!
7 May 2019 07:26
Thank you for a present!
25 Apr 2019 11:35
Wonderful home pants, very comfortable, we take the second time, the wife is happy. Special thanks for super fast delivery and gift, sergi with pearls.
22 Apr 2019 10:22
Pants just super! I recommend to buy) the fabric is pleasant, silky and slightly cold, although 100% synthetics. At 52 size xl is very loose, but it's home pants. The height of 175 is just right. Delivery also pleased-to spb for 10 days!
20 Apr 2019 04:04
Everything is fine, the parcel arrived on time, very well packed. Thank you very much! And thanks for the gift, a very necessary thing :)
15 Apr 2019 14:04
They're great, i took an m pair that's wide because i'll wear it in pajamas
12 Apr 2019 14:08
The second time i already order) sit well, in the sock are comfortable) for high growth. Movements do not constrain, for the house is very good)
8 Apr 2019 09:47
It came quickly from 90 about 113 s came up. Very delicate fabric, for the summer it is. It came 1.5 weeks before moscow
2 Apr 2019 10:28
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.