SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Sustainable Lifestyle (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sustainablelifestyle.eco
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, within two weeks bc. Novgorod. The dress fully corresponds to the description, the photo is brighter color Fabric cotton, but not tight. For me a nice dress for the beach. The seams are neat. Can be worn with belt and without. On the parameters 93-76-93 took l, fit in size. Seller recommend!
Fast shipping. Very light and pleasant fabric. The dress, unfortunately, is very thin and shines through, so it will suit either the beach or walk around the house. On the parameters 94-70-96 size s is too big, you could safely order a smaller size, and then like a bag.
A good dress, but the fabric is very thin and shines through. Therefore, either on the beach or in the heat with body linen. For work there is not enough lining. In general, the dress liked the size grid corresponds. Shipping fast
The dress is very light, does not shine, nice to the body. The size of the table came up perfectly. Got very quickly
Translucent. Threads stick out
Accurately. Siht real good. Eunfach S U P P E R.
Corresponds to the description.
Dress-rag. Wear only at home
Dress exactly as photos. The string is detachable but if you don’t use it, then the dress will look like a bag on you. It’s sort of see through so I would recommend a light colored bra and thin dress shorts to wear underneath. I am 5’2” and 104lbs. Measurements are about 30-27-34.
On parameters 82/60/90 cm and height 156 cm size xs sat a little loose. The material does not stretch, it is felt that there is cotton in the composition.
Fabric cotton, light and pleasant to the body, quickly delivered
Missed with the size, at 44 it was necessary to take s, and i m took. And so cute dress.
Cute, the fabric shines through, it was possible to take a smaller size, too big
Light, body breathes, in the heat the most it. Sewn neatly, quickly dried after washing
Very light natural fabric. Stitched well. Size s fit
I really liked the dress) the fabric is super, light, natural. Even the size of xs is a bit too big) such an over size) all as in the photo from the store) very satisfied)
The fabric is natural, light. Does not shine through. Wonderful dress, fast delivery!
Liked it but a little shines through